FINALLY!

My stupid fucking server has been down for FOREVER. And contrary to the implications of the "suspended.page" folder they put up when they made my site available again, it is NOT because I didn't pay my freaking bill. That's done on an annual basis every February or March or something like that. Just to let you know. I'm glad to have the space back up, but I'm still really mad at them, because this was ghetto and in turn makes me look ghetto. Here's our communication through ActiveTicket, starting with my inquiry on Sept. 6th (after we got home from our Labour Day weekend at dad's, which I will post about when I have more time).

Website & Control Panel Unavailable

I'm unable to view any of the pages or folders of my website online (they time out), and I'm unable to access my control panel (it acts as if my pswd is incorrect, but I'm using the correct pswd). I have been unable to get through to either my site or my control panel for a few days now...could this have anything to do with you transferring my information to a different server? Can this problem be resolved asap? Thanks.

User/Staff Follow-ups

SpliceHOST Inc. Support 7-9-2005-06:26

Hi, We regret to inform you that the server spice4.splice1.com has met with a severe hardware issue. The server has been down for the last 2 days due to this. Since this is an unexpected hardware breakdown, we could not do much about preventing it. The server is currently under close examination of on-site engineers and they will ensure that the server will back as fast as humanly possible. However we are not yet able to give you an ETA on this. As we were deeply involved with recovery actions regarding this issue, we were not able to get back to you at the earliest. Your understanding and further co-operation in this matter will be highly appreciated. Thanks for your recent request for information . Best Regards, Sam ActiveTicket.com Support Team ----------- No File Attached

Rate This Response

Cat Jackson 9-9-2005-2:22 EDIT

Do you have an ETA yet? I'm sure you're very aware of how this is affecting your clients, but my site has been unavailable for almost a week, and I'm obviously very upset by this. I currently have three websites hosted through SpliceHOST (fortunately only one has been effected) but because of this I'm now researching other hosting options for all of my sites. Please make more of an effort to communicate to us any information you have about the status of the server, so that your clients can at least have some assurance that you're actually working on getting things back up. Also, my site is fully backed up, so if it would help you give me access to it sooner, please just make it available to me without recovering my old data. Thank you for your efforts.

SpliceHOST Inc. Support 10-9-2005-11:44	Hello, We have setup the new server for all the accounts. The data recovery operations are still going on in the old server. If you have the latest backup of your account, please upload it to the server. Thanks for your recent request for information . Best Regards, Sam ActiveTicket.com Support Team ----------- No File Attached
Rate This Response

Cat Jackson 11-9-2005-1:16 EDIT

My site now has a directory listed (including a suspended.page folder, which I don't appriciate) but even though I uploaded my index page again, it does not pull up as the default page for my site, nor does it pull up when you actually key in /index.html at the end of the URL. Please fix this problem immediately.

SpliceHOST Inc. Support 13-9-2005-04:52	Hello There was some misconfiguration for the domain catjackson.net in apache and i have fixed it. Please try to access the domain now. Thanks for your recent request for information . Best Regards, Sam ActiveTicket.com Support Team ----------- No File Attached
Rate This Response